Freshness Guarantee & Refunds

Flowers are perishable, so instead of returns we offer a simple promise: if you’re not delighted, we’ll make it right.

Our 3-day freshness guarantee

Every arrangement is guaranteed to stay fresh for at least three days from delivery when cared for as directed. If it doesn’t, contact us within three days with a photo and we will send a replacement arrangement of equal value or issue a refund — your choice.

Order accuracy

We send a photo of every arrangement before delivery. If the delivered arrangement doesn’t match the approved photo, or the quantity is incorrect, we’ll redeliver or refund in full.

Late or missed deliveries

If we miss your confirmed delivery date for reasons within our control, we’ll refund the delivery fee and offer a full refund or redelivery. We are not responsible for failed deliveries caused by an incorrect address supplied at checkout or a recipient who refuses delivery, but we’ll always do our best to help.

Cancellations & changes

• Orders can be cancelled for a full refund up to 24 hours before the scheduled delivery date.
• Same-day orders can be changed or cancelled until design begins — call us as soon as possible.
• Event and wedding orders follow the terms in your signed proposal.

Subscriptions

Subscriptions can be paused, skipped or cancelled anytime by emailing or calling us at least 48 hours before your next delivery. Charges already processed for a delivery that has been designed are non-refundable.

How refunds are issued

Approved refunds are returned to the original payment method through Stripe and typically appear within 5–10 business days.

Contact

Call (907) 735-0634 (24/7) or email contact@ideaburstflowers.com.